These policy drafts are under review. Live booking and payment acceptance must remain disabled until the owner approves the final policies and required business details are configured.
Version: 2026-10-19-completion-invoice-draft · No approved effective dateHow to request a change or cancellation
Contact TK Movers using the verified contact method shown with your booking and include your booking ID. You always have the right to request a cancellation. The date and time TK Movers receives your request is recorded as the cancellation receipt timestamp. A requested new date is subject to availability and is not reserved until TK Movers confirms the change.
The $150 deposit on customer cancellation (draft)
Under this draft policy, the $150 booking deposit is nonrefundable when the customer cancels. The deposit is credited toward your service total exactly once; it is not an extra fee. This draft does not limit refunds or exceptions required by applicable law.
Balance invoiced after completed service
The $150 deposit is paid through Stripe at booking and credited once. No automatic advance balance charge or saved-card balance authorization applies to new bookings. After job completion, documented actual duration determines the service total: $125 per crew hour, 2-hour/$250 minimum, then 15-minute/$31.25 increments. A validated promotional code deducts $50 once from bookings of two to four hours, or $100 once from bookings of five or more hours — never per hour. All net settled payments are credited; remaining charges use a secure hosted invoice only after completion. Overpayments require a source-specific refund.
Cancellation and rescheduling (draft)
You may request cancellation at any time. Under the revised proposal, only the $150 deposit is retained on customer cancellation, subject to applicable law and the exceptions below; no unperformed actual-time labor or automatic estimated balance is billed. A changed appointment remains subject to availability. Historical payments and accepted terms require individual reconciliation.
After the job: reconciliation on actual time
After service, the final service total uses documented billable time: a 2-hour minimum, then rounded up to the next 15-minute increment at $31.25 per increment. Compare that total with all settled payments net of refunds, including both the deposit and any advance or invoice payments. Refund an overpayment; send any additional amount by secure invoice. The deposit is already part of settled payments and is never deducted again. Additional actual-time amounts are never charged automatically.
If TK Movers cancels or cannot perform
If TK Movers cancels, cannot provide the scheduled service, or materially breaches the agreement, amounts paid for the unprovided service — including the deposit — are refunded. Exceptions also apply where a refund is required by law.
Your legal rights are preserved
Nothing in this policy waives rights that cannot lawfully be waived, limits liability for negligence, or restricts your ability to dispute a charge through your card issuer. This draft is not represented as legally reviewed or approved, and enforceability of any charge or retention depends on the final approved policy and applicable law.
Timing and receipts
Appointments and actual cancellation receipt timestamps use America/Chicago time. Contact TK Movers with your booking ID; receipt time is recorded and available on request.
Contact TK Movers
For questions, email contacttkmovers@gmail.com or call (314) 504-9994.